delivering satisfaction and sevice quality a customer-based approach for libraries

By: hernon, peter Contributor(s): hernon, peter Language: English Publication details: new delhi indian publishing house 2009 Edition: 1Description: 181pISBN: 81-8408-242-8Subject(s): library science, service quality, customer service, customer satisfactionDDC classification: 025.5 her Summary: Available

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Item type	Home library	Call number	Materials specified	Status	Date due	Barcode
REF	Fr. Agnel college of Arts & Commerce, Pillar	025.5 her (Browse shelf(Opens below))		Not for loan		FAC-14508

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