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delivering satisfaction and sevice quality a customer-based approach for libraries

hernon, peter

delivering satisfaction and sevice quality a customer-based approach for libraries - 1 - new delhi indian publishing house 2009 - 181p

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ISBN: 81-8408-242-8

Subjects--Topical Terms:
library science, service quality, customer service, customer satisfaction

Dewey Class. No.: 025.5 her

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