000 00271nam a2200109Ia 4500
008 230130s1998 xx 000 0 und d
041 _aeng
082 _a658.8
100 _aWoodruffe, H.
_91486946
245 _aServices marketing
260 _aDelhi
_bMacmillan India
_c1998
999 _c969586
_d969586