| 000 | 00448nam a2200145Ia 4500 | ||
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| 008 | 230102s2018 xx 000 0 und d | ||
| 020 | _a9789353160777 | ||
| 041 | _aeng | ||
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_a658.9 _bZEI |
||
| 100 |
_aZeithaml, Valarie, A. _91455499 |
||
| 245 |
_aServices Marketing _bIntegrating Customer Focus Across the firm |
||
| 260 |
_aChennai _bMc Graw Hill Education (India)Pvt.Ltd. _c2018 |
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| 300 | _a754p | ||
| 650 |
_aServices Marketing _91455500 |
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_c947036 _d947036 |
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