000 00394nam a2200133Ia 4500
008 221226s9999 xx 000 0 und d
020 _a9788179927434
041 _aeng
082 _a338.47658
_bKAN/MOK
100 _aKandampully, Jay
_91436946
245 _aService Quality Management in Hospitality and Tourism
260 _aMumbai
_bJaico Publishing House
700 _a Mok, Connie
_91436947
999 _c931430
_d931430