000 00289nam a2200109Ia 4500
008 221129s2006 xx 000 0 und d
041 _aeng
082 _a658.8
100 _aBalaji, B.
_91219152
245 _aServices marketing & management
260 _aNew Delhi
_bS.Chand & Co. Ltd.,
_c2006
999 _c789457
_d789457