000 00339nam a2200121Ia 4500
008 220516s1997 xx 000 0 und d
020 _a81-86104-46-1
041 _aeng
082 _a658.8 SAR / TIP
100 _aSarkar, Debashis
_9836012
245 _aTips for Customer Satisfaction
260 _aNew Delhi
_bBeacon Books Publications
_c1997
999 _c584822
_d584822