000 00285nam a2200109Ia 4500
008 220510s2011 xx 000 0 und d
041 _aeng
082 _a658.8 JHA/SER
100 _aJha S.M.
_9820298
245 _aServices Marketing ed. 7th
260 _aMumbai
_b Himalaya P. Hs..
_c2011
999 _c569697
_d569697