| 000 | 00334nam a2200109Ia 4500 | ||
|---|---|---|---|
| 008 | 220510s1991 xx 000 0 und d | ||
| 041 | _aeng | ||
| 082 | _a658.8 BER/MAR | ||
| 100 |
_aBERRY, LEONARD L. AND PARASURAMAN, A. _9807029 |
||
| 245 | _aMARKETING SERVICES: Competing through quality | ||
| 260 |
_aNEW YORK _b THE FREE PRESS. _c1991 |
||
| 999 |
_c557264 _d557264 |
||