| 000 | 00341nam a2200109Ia 4500 | ||
|---|---|---|---|
| 008 | 220510s2009 xx 000 0 und d | ||
| 041 | _aeng | ||
| 082 | _a658.8 ZEI/SER | ||
| 100 |
_aZEITHAML, VALARIES A. & OTHERS _9801193 |
||
| 245 | _aSERVICES MARKETING, INTERGRATING CUSTOMER FOCUS ACROSS THE FIRM ED 4TH | ||
| 260 |
_aN.DELHI _b TMH _c2009 |
||
| 999 |
_c551420 _d551420 |
||