| 000 | 00339nam a2200109Ia 4500 | ||
|---|---|---|---|
| 008 | 220510s1999 xx 000 0 und d | ||
| 041 | _aeng | ||
| 082 | _a658.8343 MUR/MAN | ||
| 100 |
_aMURTHY, D. B. N. _9794049 |
||
| 245 | _aMANAGING QUALITY - A PRACTICAL GUIDE TO CUSTOMER SATISFACTION | ||
| 260 |
_aNEW DELHI _b RESPONSE BOOKS (SAGE _c1999 |
||
| 999 |
_c544246 _d544246 |
||