000 00301nam a2200109Ia 4500
008 220510s1996 xx 000 0 und d
041 _aeng
082 _a659.2 BAT/SIM
100 _aBATRA, PROMOD
_9792599
245 _aSIMPLE WAYS TO MAKE YOUR CUSTOMER HAPPY
260 _aNEW DELHI
_b THINK INC.
_c1996
999 _c542796
_d542796