| 000 | 00338nam a2200109Ia 4500 | ||
|---|---|---|---|
| 008 | 220510s2011 xx 000 0 und d | ||
| 041 | _aeng | ||
| 082 | _a658.8 ZEI/SER | ||
| 100 |
_aZeithamal Valarie A. & Others _9781319 |
||
| 245 | _aServices Marketing: integrating customer focus across the firm ed. 5th | ||
| 260 |
_aN.Delhi _b TMH _c2011 |
||
| 999 |
_c531513 _d531513 |
||