000			00362nam a2200133Ia 4500
008			220425s2010 xx 000 0 und d
020			_a8121921619
082			_a658.812 _bBAL/SER
100			_aBalaji, B. _9597976
245			_aService Marketing and Management
250			_a2nd ed.
260			_aNew Delhi _bS.Chand and Company Ltd. _c2010
300			_axii,436p.
999			_c422468 _d422468