000 00347nam a2200133Ia 4500
008 220425s2009 xx 000 0 und d
020 _a9788184881745
082 _a658.812
_bSHA/SER
100 _aShajahan, S.
_9597276
245 _aServices Marketing
250 _a1st ed.
260 _aMumbai
_bHimalaya Publishing House
_c2009
300 _a358p.
999 _c421913
_d421913