| 000 | 00369nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 220425s2003 xx 000 0 und d | ||
| 020 | _a70530424 | ||
| 082 |
_a658.8 _bZET/SER |
||
| 100 |
_aZeithami, Valarie A. _9596111 |
||
| 245 | _aServices Marketing | ||
| 250 | _a3rd ed. | ||
| 260 |
_aNew Delhi _bTata McGraw-Hill Publishing Company Limited _c2003 |
||
| 300 | _a668p. | ||
| 999 |
_c420856 _d420856 |
||