000			00351nam a2200133Ia 4500
008			220425s1996 xx 000 0 und d
020			_a70782504
082			_a658.812 _bZEI/SER
100			_aZeithami, Valari A. _9593624
245			_aServices Marketing
250			_a1st ed.
260			_aNew York _bThe McGraw-Hill Companies _c1996
300			_a700p.
999			_c418516 _d418516