| 000 | 00381nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 220408s2001 xx 000 0 und d | ||
| 020 | _a0471498181 | ||
| 041 | _aeng | ||
| 082 |
_a658.812 _bMUR |
||
| 100 |
_aMurphy, John A. _9493155 |
||
| 245 |
_aThe Lifebelt _b The definitive guide to managing customer retention |
||
| 260 |
_aNew York _b John Wiley & Sons _c2001 |
||
| 300 | _a292p | ||
| 999 |
_c355265 _d355265 |
||