| 000 | 00368nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 220425s2009 xx 000 0 und d | ||
| 020 | _a9780070660076 | ||
| 082 |
_a658.812 _bZEI/SER |
||
| 100 |
_aZeithaml, Valarie A. _9597275 |
||
| 245 | _aServices Marketing | ||
| 250 | _a5th ed. | ||
| 260 |
_anew Delhi _bTata Mcgraw Hill Company Ltd. _c2009 |
||
| 300 | _axxix, 743p. | ||
| 999 |
_c353868 _d353868 |
||