000 00317nam a2200121Ia 4500
008 220408s2004 xx 000 0 und d
041 _aeng
082 _a658.4013
_b GOP
100 _aGopal,V.V.
_9487851
245 _aToTal Quality Management
_b AN Introduction
260 _aHyderabad
_b ICFAI
_c2004
300 _a174p
999 _c350047
_d350047