| 000 | 00361nam a2200121Ia 4500 | ||
|---|---|---|---|
| 008 | 220408s2002 xx 000 0 und d | ||
| 041 | _aeng | ||
| 082 |
_a658.9 _b HOF |
||
| 100 |
_aHoffman, K. Douglas _9486923 |
||
| 245 |
_aEssentials of Services Marketing _b concepts, strategies & cases. |
||
| 260 |
_aSingapore _b Thomson South-Western _c2002 |
||
| 300 | _a569p | ||
| 999 |
_c349118 _d349118 |
||