| 000 | 00367nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 220408s1992 xx 000 0 und d | ||
| 020 | _a081447795X | ||
| 041 | _aeng | ||
| 082 | _a658.8'12 | ||
| 100 |
_aKristin Anderson. _9474609 |
||
| 245 | _aGreat Customer Service on the Telephone | ||
| 260 |
_aNew York. _b American Management Association _c1992 |
||
| 300 | _a109p | ||
| 999 |
_c336817 _d336817 |
||