000 00385nam a2200145Ia 4500
008 220407s2008 xx 000 0 und d
020 _a81-7446-477-8
041 _aeng
082 _a658.809
_bsha/ser
100 _ashanker,ravi.
_9437029
245 _aservice marketing
_b the indian prespective
250 _a1
260 _anew delhi
_b excel books
_c2008
300 _a656p; 24cmsp
999 _c318611
_d318611