000 00401nam a2200133Ia 4500
008 220407s2000 xx 000 0 und d
020 _a0333-93409-1
041 _aeng
082 _a658.8
_brag/ram
100 _araghavachari, m.
_9434421
245 _adelivering service quality
_b managerial challenges for the 21st century
260 _adelhi
_b macmillan india ltd.
_c2000
300 _a651p; 23cmsp
999 _c316053
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