000			00395nam a2200145Ia 4500
008			220331s2010 xx 000 0 und d
041			_aeng
082			_a658.812 _bLAW/CUS
100			_aLawrence, Anthony _9233152
245			_aCustomer Relationship Management--2010
250			_a2 Ed.
260			_aMumbai _bHimalaya Publishing House _c2010
300			_a161p.
650			_aManagement _9233153
999			_c229190 _d229190