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008 220324s2011 xx 000 0 und d
020 _a9780195667600
041 _aeng
082 _a658.8
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100 _aGOVIND APTE
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245 _aSERVICES MARKETING
260 _aNEW DELHI
_bOXFORD UNIVERSITY PRESS
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300 _a440p
650 _aMARKETING
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