000
00255nam a2200097Ia 4500
008
220322s9999 xx 000 0 und d
041
_a
eng
082
_a
658.809/ZEI-BIT
100
_a
ZEITHAMAL. V.A. AND BITNER. M.J
_9
186592
245
_a
SERVICES MARKETING
999
_c
194473
_d
194473