000			00543nam a2200145Ia 4500
008			231022s9999||||xx |||||||||||||| ||und||
020			_a9781403928627
082			_a658.812 SHE-Cus
100			_aSheth, Jagdish. N & Others (ed..) _91647992
245		0	_aCustomer Relationship Management: emerging concepts, tools and applications
260			_aNew Delhi _bTata McGraw-Hill _c2010
300			_a xii, 198 p. ill
546			_aEnglish
650			_aCustomer relations | Customer services _vCommerce _zBachelor of Business Administration _91647993
999			_c1074324 _d1074324