000 00300nam a2200109Ia 4500
008 210324s2014 xx 000 0 und d
041 _aeng
082 _a658.8
100 _aBalaji, B.
_91601134
245 _aServices Marketing and Management
260 _aNew Delhi
_bS.Chand & Company Pvt.ltd.
_c2014
999 _c1049798
_d1049798