000 00291nam a2200109Ia 4500
008 210324s2006 xx 000 0 und d
041 _aeng
082 _a658.8
100 _aBalaji, B.
_91592385
245 _aServices marketing & management
260 _aNew Delhi
_bS.Chand & Co. Ltd.,
_c2006
999 _c1041025
_d1041025