000 00285nam a2200109Ia 4500
008 210324s2001 xx 000 0 und d
041 _aeng
082 _a658.8
100 _aVenugopal, V.
_91589395
245 _aServices management
260 _aMumbai
_bHimalaya Publishing House
_c2001
999 _c1038026
_d1038026