000 00278nam a2200109Ia 4500
008 210324s1996 xx 000 0 und d
041 _aeng
082 _a658.8
100 _aZeithaml, V. A.
_91586883
245 _aServices management
260 _aDelhi
_bMcgraw-Hill Inc.,
_c1996
999 _c1035513
_d1035513