Rai, Alok Kumar <br/><br/>
Customer Relationship Management    Concepts and Cases 

 - 2nd ed.  
 - Delhi  PHI Learning Private Limited 
 - 501 p. 
<br/><br/><label>ISBN: </label>9788120346956 
<br/><br/><label>Dewey Class. No.: </label>658.8  / RAI