Besterfield, Dale H. et. al <br/><br/>
Total Quality Management  

 - 5th ed.  
 - Noida  Pearson India Education 
 - 622p. 
<br/><br/><label>ISBN: </label>9789350000000 
<br/><br/><label>Dewey Class. No.: </label>658.562  / BES