TY  - BOOK
AU  - SAWYER DEBORAH C.
TI  - THE ENCY. OF SMM-VOL.7 - COMPETITIVE STRATEGIES FOR SERVICE BUSINESSES. 
U1  - R 658.803 SAW/ENC 
PY  - 2005///
CY  - MUMBAI
PB  -  JAICO P. HS.
ER  -