Girdhar, Seema <br/><br/>
Understanding CRM 

 - 1st ed. 
 - New Delhi  Excel Books  2013 
 - ix,350p. 
<br/><br/><label>ISBN: </label>9789350621790 
<br/><br/><label>Dewey Class. No.: </label>658.812  / GIR/UND