Indian Institute of Banking and Finance <br/><br/>
Customer Service and Banking Code and Standards 

 - 1st ed. 
 - New Delhi  Taxmann  2010 
 - xxx,475p. 
<br/><br/><label>ISBN: </label>9788171947942 
<br/><br/><label>Dewey Class. No.: </label>332.175  / IIB/CUS