Bhattacharjee, C. <br/><br/>
Service Sector Management 

 - 5th ed. 
 - Mumbai  Jaico Publishing House  2008 
 - xv,725p. 
<br/><br/><label>ISBN: </label>817992212 
<br/><br/><label>Dewey Class. No.: </label>338.47  / BHA/SER