Shainesh, G. <br/><br/>
Customer Relationship Management 

 - 1st ed. 
 - Delhi  Macmillan India  2006 
 - 198p. 
<br/><br/><label>ISBN: </label>1403928622 
<br/><br/><label>Dewey Class. No.: </label>658.812  / SHA/CUS