Zeithami, Valari A. <br/><br/>
Services Marketing 

 - 1st ed. 
 - New York  The McGraw-Hill Companies  1996 
 - 700p. 
<br/><br/><label>ISBN: </label>70782504 
<br/><br/><label>Dewey Class. No.: </label>658.812  / ZEI/SER