Abram, John <br/><br/>
The Seven Myths of Customer Management   How to be customer-driven without being customer-led 

 - England   John wiley & sons  2003 
 - 221p 
<br/><br/><label>ISBN: </label>047085880x 
<br/><br/><label>Dewey Class. No.: </label>658.812  / ABR