mohamed, h peeru <br/><br/>
costumer relationship management     a step-by-step approach 

 - 1 
 - delhi   vikas publishing house  2003 
 - 224p; 24cmsp 
<br/><br/><label>ISBN: </label>81-259-1442-0 
<br/><br/><label>Dewey Class. No.: </label>658.812  / moh/sag