shanker, ravi <br/><br/>
services marketing     the indian experience 

 - 1 
 - delhi   south asia publication  1999 
 - 550; 24cmsp 
<br/><br/><label>ISBN: </label>81-7433-020-8 
<br/><br/><label>Dewey Class. No.: </label>658.8  / sha/ser