TY  - BOOK
AU  - Stiel, Holly
TI  - Neon signs of service: Getting to the heart of the matter in customer service
SN  - 70530467
U1  - 658.8 
PY  - 2001///
CY  - New Delgi
PB  - Tata Mcgraw Hill Publishing Company Ltd.
KW  - MANAGEMENT
ER  -