TY  - BOOK
AU  - Zeithaml Valarie A. & et al
TI  - Services Marketing  - Integrating Customer Focus Across the Firm  - (Dept. Library  - P.G. Dept. of M.Com. 
U1  - 658.809/ZEI  
PY  - 2015///
CY  -  New Delhi
PB  - McGraw Hill Education (India) Pvt. Ltd.
ER  -