Zeithaml, Valarie  Bitner, Maryjo <br/><br/>
Service Marketing Integrating Customer Focus Across the Firm 

 - 7 ed. 
 - New Dehi  McGraw Hill Education (India) Pvt Ltd  2019 
 - xxxvi;582p.  peprback 
<br/><br/><label>Dewey Class. No.: </label>9.78935E+12  / ZEI/SER