Sheth, Jagdish. N & Others (ed..) <br/><br/>
Customer Relationship Management: emerging concepts, tools and applications 

 - New Delhi  Tata McGraw-Hill  2010 
 - xii, 198 p. ill 
<br/><br/><br/>English 
<br/><br/><label>ISBN: </label>9781403928627 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations | Customer services--Bachelor of Business Administration--Commerce
<br/><br/><label>Dewey Class. No.: </label>658.812 SHE-Cus