TY  - BOOK
AU  - Sheth, Jagdish. N & Others (ed..)
TI  - Customer Relationship Management: emerging concepts, tools and applications
SN  - 9781403928627
U1  - 658.812 SHE-Cus 
PY  - 2010///
CY  - New Delhi
PB  - Tata McGraw-Hill
KW  - Customer relations | Customer services
KW  - Commerce
KW  - Bachelor of Business Administration
ER  -