Shainesh, G & Sheth, Jagdish. N <br/><br/>
Customer Relationship Management: a strategic perspective 

 - Kolkata  Macmillan   2010 
 - xii, 198 p. ill 
<br/><br/><br/>English 
<br/><br/><label>ISBN: </label>9781403928627 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations | Customer services--Bachelor of Business Administration--Commerce
<br/><br/><label>Dewey Class. No.: </label>658.812 SHA-Cus