TY  - BOOK
AU  - ICFAI (pub..)
TI  - Case Studies in Coustomer Relationship Management
SN  - 8189410083
U1  - 658.812 ICF/CA 
PY  - 2005///
CY  - Hyderabad
PB  - ICFAI Centre for  Management Research
KW  - Customer Service and Organization
KW  - Commerce
KW  - Bachelor of Business Administration
ER  -